Privacy Policy
& Legal Information
Privacy Policy:
Robonica values the trust you have placed in us. As part of our relationship,
we recognize and respect your privacy. That is why Robonica is committed to
protecting your privacy and using the information you share with us
responsibly.
Our Privacy & Security Statement describes the information we collect about
you, as well as why and how we use it. We also explain the choices you can make
about how we collect and use your information.
Information that Is Collected:
We collect information from you that you provide when you login, subscribe to
our mailing list, register with us, place an order, or participate in a
contest, promotion or survey. Categories of information collected include your
name, e-mail address, postal address, phone number and credit card number. In
addition, we may maintain a record of your purchases in our store at
shop.roboni-i.com. We may also acquire names and mailing addresses for select
mailings from third parties. On occasion, we may combine information you
provide with other demographic information available to us.
How Is My Information Used
When you make a purchase from shop.roboni-i.com, we use your information to
process your order and to answer your questions about the status of your order.
We may use the information to provide you with periodic e-mails and mailings
about Robonica merchandise, services and promotions. We may also send you
e-mails to help us learn more about your shopping preferences. In addition, we
use information about your product interests and purchases to help us improve
our online store and your shopping experience. If you register with us, or if
you purchase from us online or over the phone, we may send you notices about
our merchandise, services and promotions through mail or electronically.
Sharing My Information
To respect your privacy, Robonica will not sell or rent the personal
information you provide to us online to any third party. Robonica only shares
information about our clients with affiliated companies and reputable third
parties to provide better service to you. These services may include
maintaining and managing customer information; providing customer services;
taking and fulfilling orders; conducting promotions and surveys; and
communicating with our customers. We do not authorize those third parties to
make any other use of your information or to send you unsolicited e-mail. In
addition, we may share information that you provide with specially chosen
marketing partners. We also may share aggregated statistical or demographic
information about you with third party companies in a manner that does not
reveal your personal identity.
When Robonica conducts contests, sweepstakes, promotions, and surveys, or joins
with other companies to do so, users who participate may be asked to provide
personal information. Robonica and the other participating companies may use
this information for such purposes as notifying winners and fulfilling
promotional obligations, and may also cross reference customer databases to
identify common customers. Information from these activities may be used to
explore future promotional opportunities or fulfill contractual obligations.
Even if you have chosen not to receive e-mail or postal mail from Robonica
prior to your participation in a contest, sweepstakes, promotion or survey, you
may still receive information from Robonica in connection with such activity if
you register for or participate in it. You may choose not to participate in
contests, sweepstakes, promotions or surveys if you do not wish to receive
information from Robonica or share your information with Robonica and the other
companies sponsoring such activities.
If you are visiting roboni-i.com or shop.roboni-i.com through a link from
another website or search engine, information about your visit to our site may
be collected by the provider of the other website or search engine. We
encourage you to review the privacy policies of these other websites or search
engines. You may avoid disclosing your information to these other websites or
search engines by entering roboni-i.com directly into the address field of your
Internet browser.
Removing My Information:
If you would prefer not to receive our e-mails and/or mailings-just
let us know. You may submit your request to unsubscribe as follows:
By Email: info@robonica.com
By Phone: 978.522.4339
Fax: 978.522.4340
By Mail:
Robonica
100 Cummings Center, Suite 236H
Beverly, MA 01915
Please include your name and address as it appears on the e-mail or postal mail
you received from us and indicate "Do not contact me by (e-mail) or (mail)."
Your request may take up to 10 business days to process, and you may receive
e-mail or postal mail in the meantime. Your removal request, along with your
name and address will be stored in a "do not contact" file to ensure that we
can honor your request. Please note that if you make subsequent purchases from
our website, we will confirm your order by e-mail, and we may need to contact
you by phone, e-mail, or postal mail with other questions regarding your order.
Please note that if you subscribe again in the future, you will receive
communications from us.
Use of Cookies:
Robonica uses cookies to help us personalize your shopping and virtual world
experiences and keep track of your order as you shop in our online store. Your
cookie also allows us to recognize you when you return to our site and provides
you with access to your account information. Cookies do not contain any
personally identifiable information, such as your name, address or any
financial information on your computer.
Robonica may use reputable third parties to provide services to us, such as to
help us measure the effectiveness of our advertising and how visitors use our
site, and these third parties may also use cookies on your computer.
Security of my Information:
The safety of your credit card information is important to us, and
Robonica has taken measures to protect the security of your online order
information.
Shop.roboni-i.com uses Secure Sockets Layer (SSL) technology to keep your online
order information safe. SSL technology encrypts your credit card number, order
information and personal information before it is transmitted to protect it
from being decoded by anyone other than Robonica. Our site also displays the
Thawte Seal, which indicates that the site has been authenticated by Thawte and
that confidential transactions with the site are secured by SSL encryption.
Once you enter the checkout page, your computer will begin communicating with
our server in secure mode. You can determine the security of your connection by
looking at the bottom of your Internet browser window after you have accessed
our website-SSL technology is active if there is a solid key or a closed lock.
You can also double-check by looking at the URL line of your browser. When
accessing a secure server, the first characters of the site address will change
from "http" to "https".
Some versions of browsers and some firewalls don't permit communication through
secure servers like the ones we use to process orders at shop.roboni-i.com. If
you cannot access the secure server for any reason, you can place your order by
calling 978.522.4339.
While we implement the above and other security measures to protect your
information, please note that no data transmitted over the Internet or any
other public network can be guaranteed to be 100% secure.
Linking to Other Sites
The shop.roboni-i.com website may include links to other websites that
are not under our control. These other websites have their own policies
regarding privacy that you should review. Robonica has no responsibility for
these linked websites.
Protecting children's privacy
Robonica is concerned about the privacy of young children and we do
not knowingly collect any personal information from a child under 13 years of
age.
Email-A-Friend
If you choose to use our "Email to Friend" service to send information to a
friend from our site, we will ask you for your email address and your friend's
email address. We will send your friend a one-time email from your email
address, inviting him or her to visit our site. Robonica does not store
this information.
Changes to this Statement
Robonica may update this Privacy Statement from time to time. When we
make changes, we will post them here. You may wish to check this section from
time to time, because by visiting our website, you agree to accept any such
changes to these policies. Except as otherwise mentioned herein, this Privacy
Statement only addresses the use and disclosure of information we collect from
you on our website.
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